Cloud Collaboration Tools & VoIP

Refresh your communication strategy with Business VOIP Solutions or Cloud Based Contact Center Solutions

Full Implementation and Ongoing Support
of your Cloud Based Communication Platform

The way we communicate virtually has been evolving rapidly over the last 5 years. Many consumers demand an omni-channel experience. Some prefer voice, others messaging. Others prefer to receive text messages and some prefer all 3 ways of communicating during their customer care facing interactions. Accommodate all generations and preferences with cost effective solutions. Upgrade your platform to VoIP,  Hosted VoIP or Cloud Based Contact Center Solutions.

In today’s increasingly dispersed workforce team members require reliable, secure and flexible platforms which allow them to work from anywhere, at anytime.

FCX is able to provide demonstrable results, having been active in the VoIP space since 2005.

We perform a truck roll to our client site(s) and/or work with their IT Team to ensure a smooth roll-out and transition onto the new platform. We have years of experience in training remotely or on-site, ensuring a high and fast adoption rate of the new technology.

We will guide you through one or more of the following collaboration and communication solutions:

Cloud based Telecom service with all IP features such as auto attendant, call queues, voicemail to e-mail, find-me-follow-me, chat, SMS and cellphone apps.

FCX works with various reputable and reliable vendors are bringing the right collaboration platforms to businesses which are easy to use, so staff can focus on their core tasks rather than on getting used to or the management of the technology they are using.

Best of both worlds. On premise reliability combined with cloud security.

Over the last year, events have gone virtual. There are various platforms event organizers can choose from which ensure virtual meetings are effective, impactful and a breeze to use.

Appointment setting, appointment reminder text service, secure video meetings – all of this can now be done on one single platform.

Having been active as telecom, cloud and IT consultants since 2003, we have learnt how to recommend, implement and support telehealth solutions in conjunction with the chosen vendor of our clients. In telehealth its important patients can continue to reach their physician’s office no matter staff allocation or on-site presence, receive the care they deserve all while protecting their sensitive patient data.

Major telecom providers worldwide are fast phasing out the old PSTN functionality in favor of the more modern and flexible SIP Trunks, with the benefits of lower monthly Line & DID Rental, lower call charges and better customer service. Also, SIP Trunks are not location-based, so numbers do not need to change when moving offices, thus providing customer communication continuity. We can help you through the phone system upgrade that will be inevitable for all businesses.

Many businesses rely upon outsourced, fully functional Contact Centers that provide both voice call and data-centric customer communications services. Now we are seeing cloud providers offering cloud-based contact center services hosted on their internet server that are accessible anywhere via the internet. We can guide you through this – often confusing – maze of technology, to ensure you optimize your customer communications.

Take your Customer Relationship Management to new, unsurpassed levels through the new gold standard for success – an Omni Channel Communications strategy covering physical location, e-commerce, mobile application, and social media channels. Deliver a fully-integrated seamless brand experience for your customers as content is optimized for each channel and device. We will make this happen for you!

SaaS, has become a common delivery model for many business applications. Unlike their predecessor, Application Service Providers, SaaS solutions serve multiple users and rely predominantly on the web, only requiring a web browser to use. They are now the benchmark for applications such as office software, payroll processing software, management software, development software, CRM, MIS, invoicing and content management.

Testimonials

See what our customers are saying…

I have worked with Taz and the team at Firstlight Cloud Xchange since 2004. From the beginning of our engagement, both of our companies have grown together. Firstlight was integral part of building our voice and data network. The Cloud based services recommended by FCX proved to be more reliable and efficient than our previous setup. FCX installed and currently manages our telecom and network services. I am happy to say that we are very satisfied with their level of service and performance.

Debbie
VFC

    LSNYC is a large law firm with 600 lawyers in several locations across the five boroughs of New York City. Our network requirements are pretty complicated and elaborate – to say the least. We leveraged Firstlight Cloud Xchange’s expertise and their existing relationship with some of the major providers in the marketplace. FCX successfully deployed Cloud services that consolidated all our network services throughout all our locations on one platform with better uptime and lower cost. We are very happy with what FCX has done for LSNYC.

    Vitaliy
    LSNYC
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      Providers: Please note that Firstlight Cloud Xchange only works
      through Master Agencies.





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