UCaaS & CCaaS - All Modes of Communications - Anywhere, Everywhere Without any Limits!
Quoted, Installed & In Service – in just days!
Communicate on Any Device, On Your Preferred Platform
Total Experience Communications For your Customers and your team
- Pay Per User - All In one - Voice, Video, Chat, eFax, Document and Content Sharing
- No upfront hardware costs - part of MRC
- SMS/MMS Text Messaging - included. Mass Texting - available
- Auto attendant, call queue, Call Parking and more
- Desk and smart phone. Desktop. Laptop & Tablet
- Desk phones - Optional. Not needed for the service; however, if you want it - you will have it
- Extension to Extension dialing between locations - cross country or across continents
- MS Teams, Salesforce, Zendesk, Zoho, Outlook and thousands of other integrations - out of the box
- BYOD friendly
- Scalable to low cost Contact Center
- Omni Channel Integration - Website, Facebook, WhatsApp, Viber, Instagram and others
- Desktop as a Service (DaaS) Friendly - Google Chrome Certified
All provided hardware is fully managed. This includes all regular software and firmware updates. Fully compliant with all regulations and any applicable new compliance automatically integrated. As a result, along with cost reduction and risk management, UCaaS also reduces in-house IT workload.
UCaaS Monthly Cost Comparison for One Site, 40 Users*
- Cloud Integration & Subscription - Not Available
- Dialtone: PRI, SIP Trunks, POTS lines: $1,000.00 + Tax, Surcharges
- SMS / MSS Text Messaging to customers / patients: $100.00 (Avg.)
- Auto attendant, call queue, call flows: Included
- Desk phone Upfront cost Amortized: $200.00 + Tax
- Maintenance Contract: $120.00 + Tax
- Software upgrade one-time Costs: Amortized $50.00 + Tax
- Video Conferencing (Separate Platform): $160.00 + Tax
- Chat (Separate Platform): $75.00 + Tax
- API Integration - Not Available
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Total: $1,705.00 + Tax, Surcharges
*Based upon bill reviews and audits for prospective clients by FCX in 2022.
- Cloud Integration & Subscription: $1,150.00 + tax, surcharges
- Dialtone: PRI, SIP Trunks, POTS lines: $60.00 + tax, surcharges
- SMS / MSS Text Messaging to customers / patients: Included
- Auto attendant, call queue, call flows: Included
- Desk phone Upfront cost: Included
- Maintenance Contract: Not required
- Software upgrade one-time Costs: Included
- Video Conferencing (Separate Platform): Included
- Chat (Separate Platform): Included
- API Integration - $200.00 + Tax (Average)
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Total: $1,410.00 + Tax, Surcharges
*Total cost of ownership can be calculated after thorough assessment of business objectives and individual business needs. Quotes available upon request. When generating quotes, FCX guarantees structured spend optimization and ongoing value through our Reach The Cloud Summit Program.
FCX is a NYC based Fulfillment Partner for 5 US Leading UCaaS/ CCaaS Providers
FCX Reduces Installation times by 15%
Rapid Deployment - Typically within 7 Days Our certified technician will come on site and install all hardware, software, apps and any peripherals such as overhead paging etc. We will integrate with your existing platform such as Outlook and Teams.
Full Suite of IT Hardware Available
Full Suite of Accessories & IT Hardware available. Need a Wireless Headset? May be a new desktop, laptop or tablet? How about a webcam? FCX is a certified partner & dealer of all the big brands such as Dell, Lenovo, HP, Poly, Jabra, Cisco, Fortinet, Logitech, DTEN and many more.
Immediate System Turn-Up
We will make sure your service is fully turned up and ready for use. We will also train your entire team. Nothing will be left to guess. No need to consult YouTube. You will be using your system fully from day 1. Need more tweaking? No sweat. Need more training or a refresher? We got you covered.
API Integration Project Management
Modern APIs save up to 30% on operating cost - through use of automated call flows, appointment setting features, appointment reminders and automated bill payment. FCX not only implements the Vonage system - we also oversee the successful implementation of all APIs.
Ongoing helpdesk support
FCX offers ongoing help desk support for the life of the account. Often at low or no cost to you. Outsource management of your system to a knowledgeable and experienced UCaaS professional. Make sure moves, adds and changes and ongoing support of your system is covered.
Real Customer Reviews
... If you are considering a new phone system, I encourage you to contact them and I’d be happy to answer any questions or concerns. We strongly recommend Firstlight Cloud Xchange.
.... We highly recommend Firstlight Cloud Xchange to any organization that is looking to improve their telecom infrastructure. They have always been quick to respond to any of our concerns, the staff is helpful and personable.
Trusted Fullfillment Partner
FCX is a Vonage Verified Partner – Fully Certified to Design, Install and Integrate Vonage Platforms. Over 10+ years experience with Vonage Solutions
FCX can provide all of your organization’s stakeholders with clear TCO, ROI data, PCO and demos. This so every key stake holder can test out the platform
94% Real 5 Star Google Reviews – References From medical organizations available upon Request
2600+ YouTube Views
A+ Rating Better Business Bureau
Based on real, local customer reviews
Member Queens Chamber of Commerce
Implementation of services available in the New York Tri-State Area: NY, NJ, CT and nation-wide
Sneak Peak
Join the Communication Revolution and Book a live in office demo with FCX today – Coffee and baked goods are on us!
Contact FCX today! We can provide references upon request.
For additional contact information, please visit https://ddk.fkb.mybluehost.me
Firstlight Cloud Xchange.
Cloud 9. Delivered.
