Invest in the right Cloud,
IT and Telecom technology
-FCX makes it easy
Cloud, Network Services and Telecom consultation.
Remote and hands-on management. Managed implementation through FCX professional services. Ongoing help desk support.
Experience total IT reliability: holistic turn-key solutions and support for all your stacks.
Discover Your IT infrastructure needs with this assessment
TRENDING NOW
Simplify and standardize the difficult process of overhauling your cloud infrastructure all at once.
With the Fundamental Five Plan a refresh and enhancement of 5 technology stacks are managed in 1 single project. Reduce implementation times and save with this bundle.
The Fundamental Five Plan will help you refresh 5 stacks: 1) Network Services, 2) Cloud Infrastructure, 3) Cyber Security, 4) Integration and 5) Unified Communications.
Provide your workforce with the digital workspace they look forward to using every day. Making it all work does not have to be hard; FCX has 10+ years of experience with on-site, hands-on programming, installation and staff training of cloud based communication platforms and digitizing the office.
With a Workerboost Platform Plan it’s easy to modernize your communication platform, or to choose an all-inclusive upgrade– our plans also include software, hardware, and print/scan options.
There’s a challenge in finding the ideal cyber security set-up, as no single provider is able to offer a complete set of solutions. The FCX approach to this challenge is our Fivefold Fortress Plan solution set. Within each of these plans, FCX brings 2 or more vendors directly to you. The goal: achieving 24/7/365 protection of your sensitive data.
Obtain 5 layers of protection. Secure your physical network, cloud data and ensure your staff is educated with this 5-tier plan.
Digital Transformation is here to stay. At FCX we expertly guide businesses from idea to realization in their cloud journey.
Our team leverages our unique Cloud Summit Process © to ensure the next cloud project is implemented according to the exact specifications of all deciding stakeholders within the organization.
FCX has been active in the telecom, network service and IT space since 2003. Our team is therefore familiar and conversant in managing an array of projects.
Portfolio of 250 high performing providers and suppliers to choose from
99.999%
89%
45+ countries
With FCX on your side, your organization can
Experience wholistic implementation support
1 project manager will guide and support your team throughout the implementation process of 1, 2, 3, up to even 8 of your technology stacks. This single point of contact remains available to you for the entire duration of your cloud migration, ensuring continuity and seamless support.
Save time and experience faster resolution
Our dedicated helpdesk is committed to providing support to both you and our team. With decades of experience, we are well-equipped to handle various requests such as moves, adds, and changes, as well as inquiries about billing and troubleshooting. We are dedicated to assisting you throughout the entire process.
Have the funds for cyber security
Our team has the ability to conduct a thorough analysis of your Cloud, IT and telecom expenses. By making strategic adjustments, our clients typically see a savings of 12%-18%. Cost savings can be redirected towards strengthening your cyber security or allocated for other important initiatives.
Stay ahead of the curve with up-to-date IT technology
At FCX, we strive to stay updated on the latest IT technologies through continuous education. Join us for discussions on cutting-edge, reliable solutions and insightful demos led by experienced sales engineers. Expand your knowledge and explore all available options for your organization.
What our customers are saying about us
John Mastrobattisto2023-09-20I was very concerned about switching my business phone and internet away from Comcast after 26 years. Taz, Tiffany and Peter made the transition very smooth. I appreciated their patience and confidence that it was the correct choice for my business. I am a month into the conversion and not only are the services better but also more affordable. Their response time is amazing and the customer service is excellent. I highly recommend FCX if you are looking for an updated internet and phone system.Howard Rose2023-01-09We are an Art Gallery located in Manhattan's upper east side. We have been a client of Firstlight Cloud Xchange for over 5 years. Recently they replaced our older system with Cloud based Vonage system. Their team came onsite installed the Vonage system and trained our staff. We are very happy with Firstlight and Vonage service, so far. We highly recommend Firstlight Cloud Xchange to any organization that is looking to improve their telecom infrastructure. They have always been quick to respond to any of our concerns, the staff is helpful and personable.Tazul Islam2023-01-06We are a very busy medical facility in Brooklyn. As one can imagine our communication and collaboration platform needs to be very sophisticated with maximum uptime. Firstlight Cloud Xchange has been managing our IT network for 15 years. Recently they implemented a Contact Center from RingCentral. The FCX team came and installed the system and trained our team. Iris is always available to attend to all our needs and she resolves all issues immediately. Firstlight is one of our reliable vendors and partners. We strongly recommend Firstlight Cloud Xchange and RingCentral to any business that is considering moving to the Cloud. I would be more than happy to offer further reference if needed.David Fitzsimmons2022-03-01We are a CPA firm and needed to replace our on-premises Toshiba phone system. Upon review of multiple options, we engaged Firstlight Cloud Xchange to install Zoom Phone service at our office. Iris and Peter were great in designing our system and Peter came onsite to install the phones and train our staff. The FCX team is great in responding to all our inquiries. Both Peter and Iris return our calls/emails promptly. The Zoom service is very reliable and we can work from anywhere on all our devices including cell phones and laptops. We strongly recommend Firstlight Cloud Xchange for telecom and IT services. We would recommend Firstlight Cloud Xchange to anyone looking for phone and IT solutions.Richard Holton2021-09-30We contacted Firstlight Cloud Xchange to implement Cloud based telecom service for our business. I am happy to state that Peter and Taz did a fantastic job programming all our Yealink phones and move them onto the Star2Star platform. They have deployed the Star2Star system successfully at both our locations. As a matter of fact, we have recommended Firstlight to many of our customers and they also have moved their services into the Cloud with Firstlight. I would be happy to offer further recommendations upon request.Ehteshamul Haque2021-09-24“We have used Firstlight Cloud Xchange to implement Hosted VoIP service in our business. Firstlight also brought in internet connection and deployed our IT infrastructure. I am pleased to state that the Firstlight team is always available and promptly attends to all our requests. The service is very reliable and the costs are what was promised. I would be happy to speak to anyone interested in working with Firstlight Cloud Xchange.”Quality Purpose (Mohammad Abdullah Al Maruf)2021-09-24"We have been working with Firstlight Cloud Xchange since 2005. They recently deployed RingCentral service for our Telecom and Collaboration platform. RingCentral is truly a great provider that makes our day to day operation much smoother. Working on any device and the ability to make a video call on demand with anyone from anywhere really makes a big difference for medical professionals. The Firstlight Team is always very professional and resolves any issues immediately. We have recommended Firstlight Cloud Xchange to many of our fellow colleagues and they have also moved their telecom platform to the Cloud with Firstlight. I'd be happy to offer further recommendations upon request."j ireland2021-02-10Upon recommendation from our IT firm, we engaged Firstlight Cloud Xchange to replace our Comcast phone system. Firstlight recommended Vonage. After seeing the demo, we decided to move forward with Vonage. Peter and Taz came on-site and installed the system. They also trained our staff thoroughly. This upgrade has significantly improved our communications and business in general. We highly recommend Firstlight Cloud Xchange for your telecom and IT. I’d be happy to offer further reference should you need. JMI – ZuseSergey Olekhnovich (SergeyO)2020-09-09We have been working with Firstlight Cloud Xchange for over a decade. Currently they provide multiple internet links to all our facilities from a variety of carriers including TouchTone, Spectrum, Altice and Verizon. We have utilized FCX for network services such as Point to Point and MPLS as well. They have also brought in VoIP service from RingCentral and SD-WAN service from BullsEye to one of our locations. Iris and Peter are wonderful to work with, they promptly address all issues within the same hour of reporting and have resolved all issues within satisfactory time frame since we started working with them. They have also recouped several thousand dollars for us from multiple carriers that overbilled us. As a Cloud Consulting firm, FCX brings in many options from a variety of carriers, whenever we need any type of service – may that be phones, internet or managed IT/security. This is a huge value to us as we are not industry insiders. I can confidently state that FCX has always had our best interest in heart while bringing in any service/carrier to Premier Orthopaedics. We are very happy to have partnered with Firstlight Cloud Xchange. Please consider them for your next Telecom/Cloud/IT project. I’d be happy to offer further assistance or reference should you need. Serge O
Our Capabilities Suite
After Human Resource, Technology is your most powerful Business Tool. FCX is your Trusted Partner in transitioning to The Cloud with Solutions tailored exactly to your Needs.
![Cloud Offering FCX Home Page updated 2[4]](https://i0.wp.com/fcxnyc.com/wp-content/uploads/2023/10/Cloud-Offering-FCX-Home-Page-updated-24.png?fit=2100%2C1800&ssl=1)
Cyber Security Centric
At FCX we understand the importance of cyber security and will advise only solutions we deem sound and secure.Solutions which are CMMS, DSS, GDPR, GLBA, HIPPA HITECH, NCUA, NY SHIELD, PCI compliant available.
Proven Technologies
While all of the solutions FCX brings are cutting edge, each provider must be reliable and in good financial standing to become part of our portfolio. Of the 1800+ providers we work with, about 125 are part of our core offering as a result.
Streamlined IT Stacks
Our goal is to make sure all of our IT Stacks flow together harmoniously and optimize digital experiences for your team. Because this is our goal, we can bring solutions in 8 known IT stacks, not only in 5 or 6.
Physical Presence
At FCX we firmly believe in being embedded in place and the culture of the New York Tri-State area. Physical dispatches in the NY Tri-State Area available by core staff and nation-wide through our partner network.
WHAT IS YOUR CLOUD TRANSFORMATION DRIVER?
FCX empowers clients to swiftly or gradually update their cloud, networking, telecom, and security systems to meet the needs of the digital world. Whether you‘re looking to make a swift shift or take your time to fully transform, FCX has got you covered. Our team will guide you every step of the way, no matter which use case you choose.
Dynamic solutions for diverse industries
Finance
Food & Beverage
Healthcare & Wellness
Legal
Manufacturing
Not For Profit & Social
Services Organizations
Transforming businesses and organizations, one solution at a time.
To learn more
Our Difference
White Glove Service for UCaaS and CCaaS Solutions
We identify appropriate solutions and the right partners; thoroughly assess on-site network & LAN; carry out full training; provide real time customer care / technical support.
Exceptional Customer Satisfaction
We focus entirely on what is in your best interest, not what makes the most profit. We work with many vendors in the industry to ensure you receive the best possible offer and service.
20+ Years Experience
For over 2 decades, we have been successfully helping small and medium sized businesses solve their Telecom, IT and Cloud challenges, guiding them on their journey to complete digital transformation, and aligning solutions with their business objectives.
Unmatched Flexibility
We recognize that no two businesses are the same, no requirements identical and we pride ourselves on delivering custom-built solutions that will deliver your IT objectives on time, and within budget.
Talk to a Customer
Repeat and referral business has been a great driver of our success to date and we are gratified by the support we have received from our clients. Feel free to talk to them about our performance capabilities.
Our Partners
We work with the best 100+ providers in the industry, and we are highly experienced and knowledgeable in their competencies.
FCX is a Certified and Authorized Fulfillment Partner of:
FCX is Certified and Authorized Partner of
Cyber Security providers:
Cloud Compute providers:
Hardware and Software providers:
Network Services Providers and Aggregators:
Why Work with Us
Watch these short videos to learn more about FCX’ core competencies.
Put XaaS and The Cloud to Work for Your Organization
Free project service available for small business
GET IN TOUCH
Let's Ignite Your Digital
Transformation
Let’s rapidly identify core needs and discuss how a specific set of Cloud-Based Technologies can move your organization forward. A 15 minute initial conversation tends to suffice. Contact us and a Cloud Consultant will reach out to you to set up a short meeting.
Providers: Please note that Firstlight Cloud Xchange
only works through Distributors and Master Agencies.
