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Cloud 9 – Delivered!

Digital Transformation is here to stay. Work with the right partner to select and implement cutting edge Cloud, XaaS, Network services, Hardware, Software, AI and IOT solutions for your business..

Level 2 Service Support

Post implementation helpdesk support

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Helpdesk support through FCX

Empowered response in under 30 minutes

Report your ticket and our team is on it. No need for your team to remain on hold or engage chat bots with the provider to speak with a rep nor to escalate with the provider. FCX will do this for you.

Effective troubleshooting

Cross-vendor troubleshooting. Because FCX manages various stacks if there is an issue, our team can analyze and troubleshoot the issue from various angles to increase resolution times.

Unlimited support by a team you have met

Continuation of support of assets. After implementation by your selected carrier provider has been concluded, our team keeps engaged to ensure your services remain performing optimally.

Multiple ways to communicate

Call us, SMS text us or email us. Choose the mode of communication you prefer.
Field dispatch services are available when and where necessary.

Managed helpdesk support for your entire IT stack

FCX offers phone, texting and email support for all service procured through the FCX process. After implementation of services selected from your provider, our support team stays engaged. Our help desk is available to provide assistance and resolution for issues related to XaaS, WAN services, cyber security, cloud infrastructure or platform services. We can troubleshoot promptly to reduce disruption to the business, or provide proactive management to keep your systems running smoothly.

Our help desk team can troubleshoot and provide solutions for addressing issues of any magnitude. Through a combination of technical knowledge and customer service, help desk technicians ensure the timely resolution of all IT–related problems.

FCX is a VAR (Value Added Reseller) rather than  a traditional Managed Service Provider (MSP) – we do not support standard LAN management of desktops and servers. FCX does have partnerships with MSPs, and can recommend partners to support clients on-site.

Versatile technology support and enablement services for your organization

IT, Cloud, network services support

Our company provides expert IT, cloud, and network services support for businesses of all sizes.

Our goal is to ensure seamless operation, business continuity and optimal functionality across all technological platforms.

IT, UCaas/CCaaS and network services relocation projects

Are you relocating or opening an new office? FCX and trusted partners can support the move of your technology asset and reinstall them at the new site.

Through our partner network we can support businesses of all sizes, ensuring a smooth move and optimal functionality across all technological platforms.

Monthly bill reviews and billing inquiry support

FCX provides billing support through monthly bill reviews. We understand the complexities of telecom and cloud services, and as part of the Level 2 Service Support plan our team will thoroughly review your billing statements to ensure accuracy.

FCX offers:
  • Monthly emails summarizing your telecom expenses,
  • An annual report,
  • On-site meetings available.

Cloud platform and infrastructure migration

FCX supports businesses looking to migrate their current systems into the cloud. Our experienced team will work closely with you and the entire IT Team to create a customized plan that seamlessly transitions your data, applications, and workflows to the cloud.

Our partners providers offer a comprehensive range of services, including network assessment, data backup and recovery, network security, and disaster recovery planning. With our extensive experience we can ensure a smooth and efficient migration process that minimizes downtime and disruption to your operations.

Telecom expense and asset management

Our cloud, IT and telecom expense management and analysis services are designed to help businesses optimize their telecom spending while identifying cost-saving opportunities.
Our team and extended partner network can provide superficial and in-depth analysis of IT Assets and billing of services.

  • We offer comprehensive analysis of your cloud, network services and telecom expenses, including phone bills, data plans, and contracts, to ensure that you are only paying for the services you need.
  • Our experienced team will negotiate with providers on your behalf and implement cost-saving measures to help reduce your overall telecom expenses.
  • We also provide ongoing monitoring and reporting to ensure that your expenses stay in line with your budget and needs.

IT, Cloud and network services consulting

Experience unparalleled business growth and transformation with our IT, cloud and network services consulting.

Our team specializes in
  • Partial or complete digital migration and transformation service support,
  • Design of strategic plans for compliance,
  • Support of refresh and consolidation prior to and during mergers & acquisitions,
  • Technology risk assessment and multi-year planning,
  • Simultaneous or consecutive cloud migration projects,
We collaborate with the IT vendors and providers your organization has a beneficial relationship with and will complement their services as needed. Our main goal is to support your organization and we are flexible in our approach.

Software development services

Through our partner network FCX can bring automation, integration, and software solutions. By utilizing cutting-edge technology our partner developers and software experts can help streamline your daily operations and optimize your business processes.

Through our trusted and experienced partners we offer:
  • Integration of existing CRM platforms and APIs into cloud communication platforms, including into contact center,
  • Industry specific software solutions,
  • Quality Assurance testing of apps and software,
  • Web development services,
  • Mobile app development.

Hardware and software procurement services

Due to partnerships with the 5 largest distributors of hardware and software in the US, FCX can offer a wide array of equipment;

  • Standard or custom tailored PCs and laptops
  • Complete conference room solutions - audio, visual, cameras
  • Complete hybrid workplace set-up - screens, hotdesking
  • Moves, refresh, replacements, upgrades, new wiring or rewiring, repatching, clean up and consolidation and recycling
  • Fax, scanner, copier services
  • Headsets, cameras, monitors, keyboards, conference room audio modules
  • Telephony handsets

    • IT hardware lifecycle management can be included as an add-on or optional service.

    This service includes the following steps:
    1. Procurement,
    2. Set-up,
    3. Maintenance and warranty,
    4. Recycling of obsolete device.

Kiosk, POS and payment systems, enterprise fax solutions

We understand the importance of streamlining end user experiences and need for automation to increase efficiency. Convenient self-service and quick and hassle free engagement can help increase customer loyalty.

FCX therefore offers:
  • Wifi set-up throughout the building - including IoT integration and customer journey tracking and interaction,
  • Kiosk systems,
  • Point of sale and payment systems,
  • Security camera systems integration,
  • Enterprise copier and fax solutions,
  • Secure messaging.

Systems integration

The FCX process includes a comprehensive approach to streamlining and optimizing workflows and processes.

Our team and partner network can seamlessly integrate different technologies and systems in your organization, allowing for greater efficiency and productivity.

  • Moving and reinstalling equipment,
  • New wiring or rewiring,
  • Patching, repatching,
  • Server room or rack set-up or clean up,
  • Installation of all hardware purchased through FCX.

    • The FCX Difference

    Life cycle management

    Tailored support

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    Single or multi site? Single project or complex turn-up? FCX is here to help

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    Broad range of solutions

    Next-Gen Cloud

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    Within our broad network of partner providers we'll get you the right solution

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    PARTNER NETWORK AND AVAILABLE SOLUTIONS

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    IT problems can diminish productivity and efficiency

    We understand that investing in top-quality technologies is an important decision, and we want to make sure your business is getting the best possible value and experience.

    Our services consist of bringing together multiple solutions, while providing the expertise needed to ensure the proper use of your resources and assets. Every customer is unique, and we will tailor our services to meet your company’s goals. Because an important part of the daily technology use is the support experience, FCX is focused on providing comprehensive help desk and implementation support services, so that our clients have a reliable single point-of-contact for accessing different technologies.

    When it comes to business operations, productivity is one of the most important keys to success. However, IT or Cloud problems can be a major obstacle to achieving optimal productivity levels. An IT problem unresolved can lead to reduced staff efficiency, increased operational costs, and decreased customer satisfaction.

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    In most cases, IT teams are faced with the added pressure of in–house projects as well as managing the entire department. Spending time troubleshooting computer networks, software applications, or general IT–related tasks can quickly take the team away from their other responsibilities. Because of this, outsourcing IT services is an ideal approach that provides peace of mind for IT departments by granting access to a larger pool of resources with the latest skills and expertise. 

    By having us as part of your team, you can rest assured knowing that we are committed to support your operations in all phases.

     

    Maximizing Productivity Through IT Services Outsourcing

     When needed, our help desk can be available to offer technical assistance. Moves, adds and changes are a normal and ordinary part of IT support as well as regular maintenance tasks and we ensure that those tasks are taken care of in-house so your team can continue to use the platform or stack you selected with as little interruption as possible. As art of our holistic approach, Our implementation team is careful and thorough in the setup process, making sure all of the necessary steps are taken to make sure the project is successful. This tends to reduce the amount of trouble tickets post project.

     FCX is dedicated to ensuring all of our clients stay up-to-date with the latest technologies, while also providing assistance for getting the most out of buying decisions. With our help, you will have the peace of mind knowing that technology-related needs are met, leaving time for other tasks or activities.

     

    READ MORE

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    Managed IT services we can offer today

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    Further resources:

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    Blog - Trends and Tips

    Read more in depth information about current Cloud, IT and Telecom topics.

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    Cyber security resources

    Listing important laws, resources and databases pertaining to cyber security for organizations based in the US Northeast.

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    GET IN TOUCH

    Let's Ignite Your Digital
    Transformation

    Let’s rapidly identify core needs and discuss how a specific set of Cloud-Based Technologies can move your organization forward. A 15 minute initial conversation tends to suffice. Contact us and a Cloud Consultant will reach out to you to set up a short meeting.

    Providers: Please note that Firstlight Cloud Xchange

    only works through Distributors and Master Agencies.

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