Cloud Consulting Services

Empowering your company’s technology transformation to the cloud before, during and after to ensure performance, reliability and scalability.

White Glove Cloud Consulting Services

Maximize your business potential by enabling your people to work simultaneously and in real-time on projects / documents – whenever or wherever they are – whether locally or globally located in many different time zones with the right cloud infrastructure. Contact us for a cloud strategy today.

Because we are not aligned to any one provider, we take a completely objective approach to assessing your business. If we don’t believe the cloud is right for you, we will tell you that. If, though, it does make sense, we will work with you to determine the best option, help in the selection process and negotiations, and then work with you to ensure it is effective and optimized for your business.

We will guide you through one or more of the following cloud solutions:

Cloud based Telecom service with all IP features such as auto attendant, call queues, voicemail to e-mail, find-me-follow-me, chat, SMS and cellphone apps.

Best of both worlds. On premise reliability combined with cloud security.

Cellular, WiMax, Satellite, 4G/5G.

SaaS, has become a common delivery model for many business applications. Unlike their predecessor, Application Service Providers, SaaS solutions serve multiple users and rely predominantly on the web, only requiring a web browser to use. They are now the benchmark for applications such as office software, payroll processing software, management software, development software, CRM, MIS, invoicing and content management.

Major telecom providers worldwide are fast phasing out the old PSTN functionality in favor of the more modern and flexible SIP Trunks, with the benefits of lower monthly Line & DID Rental, lower call charges and better customer service. Also, SIP Trunks are not location-based, so numbers do not need to change when moving offices, thus providing customer communication continuity. We can help you through the phone system upgrade that will be inevitable for all businesses.

Many businesses rely upon outsourced, fully functional Contact Centers that provide both voice call and data-centric customer communications services. Now we are seeing cloud providers offering cloud-based contact center services hosted on their internet server that are accessible anywhere via the internet. We can guide you through this – often confusing – maze of technology, to ensure you optimize your customer communications.

Take your Customer Relationship Management to new, unsurpassed levels through the new gold standard for success – an Omni Channel Communications strategy covering physical location, e-commerce, mobile application, and social media channels. Deliver a fully-integrated seamless brand experience for your customers as content is optimized for each channel and device. We will make this happen for you!

Testimonials

See what our customers are saying…

I have worked with Taz and the team at Firstlight Cloud Xchange since 2004. From the beginning of our engagement, both of our companies have grown together. Firstlight was integral part of building our voice and data network. The Cloud based services recommended by FCX proved to be more reliable and efficient than our previous setup. FCX installed and currently manages our telecom and network services. I am happy to say that we are very satisfied with their level of service and performance.

Debbie
VFC

LSNYC is a large law firm with 600 lawyers in several locations across the five boroughs of New York City. Our network requirements are pretty complicated and elaborate – to say the least. We leveraged Firstlight Cloud Xchange’s expertise and their existing relationship with some of the major providers in the marketplace. FCX successfully deployed Cloud services that consolidated all our network services throughout all our locations on one platform with better uptime and lower cost. We are very happy with what FCX has done for LSNYC.

Vitaliy
LSNYC
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Contact us to learn more about our Cloud Consulting Services, Cloud Security, Networking and IOT Services.




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