The FCX Cloud Solutions & Artificial Intelligence (AI) Consultation, Promotion and Implementation Support Code of Ethics
This code of ethics is largely based upon “Ethics of Artificial Intelligence” by UNESCO.
(Effective 01/01/2024)
(Latest revision: January 2024)
- Firstlight Cloud Xchange (FCX) acknowledges that it’s corporate activities take place within the larger context of the local New York Tri-State area business community. This community is part of local society. Therefore individual performance and output effects a larger whole comprising of our clients, vendors and partners. Each of FCX’ team members therefore pledges to adhere to the highest professional and ethical standards possible and strives to have a positive, beneficial business impact on the larger whole. These standards are stringent while similarly reasonable and doable.
- Each transaction FCX engages in is mutually beneficial to both buyer (client, organization) and seller (provider vendor FCX represents or FCX itself). This also applies to vendor transactions and transactions with other constituents.
- FCX abides by the law and refrains from engaging in actions or agreements which are detrimental to customers, partners and vendors. FCX refrains from engaging in actions or agreements which are detrimental to established community social or economic policies or standards. Cloud or AI solutions FCX recommends and implements do not violate any federal or states laws and complies with NY, NJ and CT state recommendations guidelines.
- FCX focuses on 1) delivering well functioning services, products and goods, which adhere to federal safety standards, with clear instructions for use and maintenance. 2) If the customer is not satisfied, to provide support, clear communication and make a clear effort to resolve the matter. 3) Ensuring Cloud or AI solutions and products can be used by diverse sets of users. We ensure users with disabilities are equally able to use implemented solutions. Our team will do its utmost best to assist those whose need longer adoption intervals. This is so they can adjust to and adapt to the implemented solution or use of product.
- FCX supports sustainability efforts and wishes to promote solutions and products which support and enhance a healthy biosphere.
- FCX will ensure that all efforts related to Cloud and AI and solutions are researched, advertised and presented truthfully. Impact and outcome are clearly communicated, to the best of FCX’ knowledge.
- Provider and/or FCX establish and evaluate AI readiness where the organization completes a readiness assessment that looks at their systems, data sets and processes to help define their AI readiness.
- Prior to deploying AI , if applicable, provider and/or FCX ensure tools are in place to prevent data loss. Organization will have the technology and tools in place where any information submitted by employees into an AI engine passes through a data landing portal (DLP).
AI specific
FCX will only promote AI services and auxiliary services which are necessary to achieve a legitimate aim: promoted solutions are practical, functional, elegant in nature and enhance the customer experience. The purpose of AI solutions promoted is the augmentation of human intelligence, rather than operating independently of it.The AI solutions FCX promotes are benign, being that the solution implemented promotes harmony, health and work life balance within the organization it is rolled out into and positively affects employees, customers and end users. Promoted and supported AI solutions intend to have a positive effect on larger the local economy or other local economies who previously were less well off. They increase the quality of service and goods of the organization who has implemented them.
Due diligence in selection of solution promoted: FCX will vet each AI solution which it represents. Each AI provider whom FCX represents must demonstrate that following due diligence was performed within the development of their solution or product:
- A demonstrable risk assessment to prevent harm has been performed by the company who has created the AI solution.
- Unwanted harms (safety risks) as well as vulnerabilities to attack (security risks) are being avoided and addressed by AI vendor.
- Provider addresses biases and promotes human accountability and agency over outcomes by AI systems.
- AI does not replace time tested or logical Segregation of Duties (SoD) or Separation of Duties principals or processes. This to prevent fraud, error or unintended outcome which the human mind or psyche can not foresee, control or understand.
- Privacy is protected and promoted throughout the AI lifecycle.
- An adequate data protection frame has been designed and is upheld by AI vendor.
- AI system should be auditable and traceable.
- AI vendors have put due diligence mechanisms in place to avoid conflicts with human rights norms.
- AI vendors have put due diligence methods in place to avoid threats to the biosphere, soil, water and air, plant and animal kingdoms.
- The AI solution does not displace ultimate human responsibility and accountability. Provider explains hallucination risks to end user.
- The ethical deployment of AI systems depends on their transparency and explainability. For example, people should be made aware when a decision is informed by AI. The level of transparency and explainability should be appropriate to the context, as there may be tensions between transparency and explainability and other principles such as privacy, safety and security.
- AI vendor provides ample training for employees or vendor resources to ensure new work methods can be integrated in a reasonable amount of time. The organization implementing AI can reasonably ensure comprehensive employee training or a reskilling program are put in place to foster a diverse workforce that can adapt to the use of AI and share in the advantages of AI-driven innovations.
- The provider promotes the development of policies and practices to foster inclusive and equitable access to AI technology, enabling a broad range of individuals to participate in the AI-driven economy.
- AI vendor refrains from too much disruption on too large a scale all at once, so constituent can absorb and assimilate to changes in work or service experience in reasonable amount of time.
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