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WORKERBOOST PLATFORM
You could increase knowledge worker productivity by 20-25% through implementation of cloud collaboration, chat and telephony and by providing access to applications and software on mobile devices.
Tailored Cloud communication services and enabling infrastructure customized to fit your organization
Setting up a well working Cloud Collaboration Platform and access to key applications can be tricky. Getting everything to work properly does not have to be. Get your customized Cloud collaboration and supporting infrastructure quote in under 3 days, so you can get the platform your employees will love.
Obtain the service levels you expect with the Workerboost Platform
At FCX, we offer typical packages for a variety of products. However, we understand that our customers’ needs are unique, so please contact us for a tailored quote to meet your exact requirements.
DETAILS
UNIFIED COMMUNICATION PLATFORM:
Premier carrier, redundant set-up.
EFAX:
1 main efax included at minimum. If provider offers seat/fax service then 1 to 1 is included with pricing however not standard.
SMS TEXTING:
Basic package included. Bulk texting separate add-on. texting standard security levels; not suited for transmission of data protected under NY Shield Act.
CALL QUEUE:
1 standard call queue included with package. Multiple queues or advanced call routing may be separate.
Home > Trending Solutions > Workerboost Platform
Connect Pro Plan
For an organization with 10 staff members. Plans can be adjusted fitting your company size – contact team FCX for an exact quote.
Turn-up and activation options in under 1 1/2 week available.
Connect Pro Plan
Best for Small Businesses, Retail or Single site Hospitality10 staff, remote or single site
1 provider - Complete UCaaS Suite
for 10 users
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Cloud Communication provider:
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10 UCaaS seats. Monthly service includes:
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Hardware - 10 handsets
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Desktop/Laptop or IPad software - 10 users
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Smartphone app as an extension of the system - 10 users
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Call queue, Auto Attendant, Find-Me-Follow-Me, Voicemail
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SMS texting to customers or patients
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1 eFax at a minimum
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Full service integration: Expert project management and programming of system by FCX technician
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Full service integration: UCaaS hardware, software installation on premise or coaching remote
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Full service integration: 2 standard peripherals on-site (example: overhead paging, amplifier)
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Full service integration: Training of all staff, on-site or remote bty FCX technician
READ MORE
2 page information sheet
Explains the importance of Unified Communications
2 page brochure
Returing to the office
DETAILS
UNIFIED COMMUNICATION PLATFORM:
Premier carrier, redundant set-up.
CALL QUEUE:
1 standard call queue included with package. Multiple queues or advanced call routing may be separate.
SMS TEXTING:
Basic package included. Bulk texting separate add-on. texting standard security levels; not suited for transmission of data protected under NY Shield Act.
CONTACT CENTER:
Premier provider. CCaaS and UCaaS from same provider. API integration separate project.
Home > Trending Solutions > Workerboost Platform
Communify Plan
For an organization with 50 staff members. Plans can be adjusted fitting your company size – contact team FCX for an exact quote.
Turn-up and activation options in under 5 weeks available.
Communify Plan
Best for multi-site organizations50 staff, 3 sites, 5 remote workers
1 provider - Complete UCaaS & CCaaS Suite
for 50 users, 3 sites and 5 remote
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Cloud Communication provider:
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50 UCaaS seats and 3 CCaaS seats - 3 sites, 5 remote workers. Monthly service includes:
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Hardware - 50 handsets
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Desktop/Laptop or IPad software - 50 users of whom 3 are Contact Center agents
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Smartphone app as an extension of the system - 50 users
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Call queue, Auto Attendant, Find-Me-Follow-Me, Voicemail
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SMS texting to customers or patients
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1 eFax at a minimum
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Full service integration: Expert project management and programming of system by FCX technician
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Full service integration: UCaaS hardware, software installation on premise or coaching remote
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Full service integration: 2x3 standard peripherals on-site (example: overhead paging, amplifier)
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Full service integration: Training of all staff, on-site or remote bty FCX technician
Great Value
READ MORE
2 page information sheet
Organizations Succeed with Microsoft Teams
1 page information sheet
Explains why businesses should invest in contact center technology
DETAILS
UNIFIED COMMUNICATION PLATFORM:
Premier carrier, redundant set-up.
CALL QUEUE:
1 standard call queue included with package. Multiple queues or advanced call routing may be separate.
SMS TEXTING:
Basic package included. Bulk texting separate add-on. texting standard security levels; not suited for transmission of data protected under NY Shield Act.
CONTACT CENTER:
Premier provider. CCaaS and UCaaS from same provider. API integration separate project.
Home > Trending Solutions > Workerboost Platform
Elite Plus Plan
For an organization with 250 staff members. Plans can be adjusted fitting your company size – contact team FCX for an exact quote.
Turn-up and activation options in under 6 weeks available.
Elite Plus Plan
Best for mid market and enterprise accounts -250 staff, 10 sites and remote workers
1 provider - Complete UCaaS & CCaaS Suite
250 users , 10 sites and remote
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Cloud Communication provider:
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250 UCaaS seats and 20 CCaaS seats - 3 sites, 40 remote workers. Monthly service includes:
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Hardware - 210 handsets
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Desktop/Laptop or IPad software - 250 users of whom 20 are Contact Center agents
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Smartphone app as an extension of the system - 250 users
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Call queue, Auto Attendant, Find-Me-Follow-Me, Voicemail
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SMS texting to customers or patients
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1 eFax at a minimum
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Full service integration: Expert project management and programming of system by FCX technician
-
Full service integration: UCaaS hardware, software installation on premise or coaching remote
-
Full service integration: 2x10 standard peripherals on-site (example: overhead paging, amplifier)
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Full service integration: Training of all staff, on-site or remote bty FCX technician
READ MORE
4 page whitepaper
Get ahead of the competition with CCaaS
22 page whitepaper
By 8x8. How to achieve dramatically lower TCO with eXperience Communications as a Service.
KEY FEATURES
PARTICIPATING PROVIDERS
Full implementation and ongoing support of your cloud based communication platform
The way we communicate virtually has been evolving rapidly over the last 6 years. Many consumers demand an omni-channel experience. Some prefer voice, others messaging. Others prefer to receive text messages, and some prefer all 3 ways of communicating during their customer experience. Organizations can now accommodate all generations and preferences with cost effective solutions. Upgrade your platform to UCaaS (Unified Communication as a Service) or CCaaS (Contact Center as a Service), or both.
In today’s increasingly dispersed workforce team members require reliable, secure and flexible platforms which allow them to work from anywhere, at any time.
Which cloud communication platform is the best fit for you? Only after a discussion about your unique business needs and live demos of various platforms the best choice for you may become apparent.
FCX is able to provide demonstrable results, having been active in the VoIP space since 2005.
Because decisions around technological transformation requires clarity, FCX offers on-site and remote demos, references upon request and Proof of Concept projects for qualifying organizations.
To ensure implementation success and ease of transition, we perform a truck roll to our client site(s) and/or work with their IT Team to ensure a smooth roll-out and transition onto the new platform. We have years of experience in training remotely or on-site, ensuring a high and fast adoption rate of new technology.
Securely work on from any device. Access communication applications from anywhere
How many work devices does each of your staff members use? Two, three, five or more? The number of endpoints on corporate networks has steadily increased over the last decade, increasing exposure of sensitive data. At the same time, employees prefer single sign in, fewer passwords and the same work environment and access to applications no matter their geographical location.
At FCX, we understand businesses are looking for a balans between ease and flexibility in communications and the need to secure data and information collected during client interactions and teams.
When working on a cloud migration project FCX keeps all of these needs in mind. We work with leading providers and will work with you to design and implement the IT environment the modern workforce craves while protecting necessary data.
Low Price Guarantee
At FCX, we take great pride in delivering the best prices to our customers. We guarantee that the advertised price on our website is the lowest price available for the quality of service delivered.
Our commitment to our customers is that no one will ever pay more than a fair rate for a product. We focus on providing the best value for money - and on offering high quality at affordable rates.
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FIVEFOLD FORTRESS PLANS
The 5 tier layered plan allows your organization to switch to a cloud based security solution.
FUNDAMENTAL FIVE PLANS
5 technology stack enhancements are folded into 1 project. Revamp a core part of your IT and cloud assets in a simpler and more efficient way.
Reimagine how work gets done
Energize your teams by creating a modern workplace which offers the flexibility workers ask for. Enable staff to keep data secure without compromising of ease of use.
Solutions for The Modern Workforce:
UCaaS brings together voice, video Meeting, SMS/MMS, messaging, chat, content Sharing, and storage for seamless collaboration. With the flexibility to work from any device and location, your team can stay connected and productive.
Cloud-based UC offers increased security, improved functionality, scalability, and easy management, all supported by reputable providers.
By leveraging technologies such as auto attendants, call queues, voicemail to email, and more, UCaaS simplifies communication and boosts efficiency for businesses.
Within Contact Center as a Service (CCaaS), extensive analytics and reporting capabilities allow businesses to monitor their performance and make data-driven decisions to stay within six sigma and work on improvements.
On this platform, remote and distributed teams can access their digital workspace equally, improving communication and collaboration.
Additionally, CCaaS platforms provide features like intelligent call routing and real-time analytics to enhance the customer journey and consumer experience.
Enhance your experience with
our complementing services
FCX offer a range of solutions to optimize communication and productivity in the workplace, with an emphasis on flexibility and seamless integration. Headsets and handsets, combined with a hybrid office design approach, create a streamlined and adaptable setup that supports remote work and in-person collaboration.
These offerings allow businesses to stay connected and efficient, regardless of physical location or office layout. For more information about our selection of hardware services, click here
By integrating APIs into your cloud collaboration platform, further efficiencies can be realized. For more information, please click here
Monthly billing reviews and billing inquiry services are available for through FCX. We have extensive experience of the intricacies of telecom and cloud services cost structures, and through our Level 2 Service Support plan we offer monthly examination of your billing statements to ensure their accuracy.
GET IN TOUCH
Let's Ignite Your Digital
Transformation
Let’s rapidly identify core needs and discuss how a specific set of Cloud-Based Technologies can move your organization forward. A 15 minute initial conversation tends to suffice. Contact us and a Cloud Consultant will reach out to you to set up a short meeting.
Providers: Please note that Firstlight Cloud Xchange
only works through Distributors and Master Agencies.
